GP Latin America

Case Studies

Navistar—Monterrey, Mexico

Workforce Selection and Preparation Ensured a Successful Start-up for Navistar in Monterrey, Mexico

This Navistar project involved the full breadth of preparing and developing the new organization by including selection and assessment of the workforce for the new plant being built in Mexico. During the selection phase of the project, the team methodically interviewed and tested every candidate for experience and knowledge. The team then evaluated the candidates' skills and abilities on a mock-up door assembly where production personnel must assemble and disassemble the doors using written work instructions. After successful completion of this phase, job "scholarships" are extended to trainees who then enter the GP technical training curriculum. Only after the candidates successfully completed the technical training and are certified by GP, did Navistar hire them as regular, full-time employees.

Navistar Web-Based Training

GP designed and developed the documentation and training for the production and maintenance workforce at Navistar. The documentation included system overviews, detailed equipment descriptions, production and maintenance procedures, and practical exercises. GP also managed the efforts of the Original Equipment Manufacturers (OEMs) in their delivery of documentation and training. A senior GP engineer specified the content, training material format, and instruction the OEMs delivered and then evaluated their performance and delivery at key checkpoints. By GP managing the OEM development process, Navistar received a more integrated and seamless training curriculum.

Implementation of the training was delivered through 640 hours of classroom and on the job training. Using a team of eight Spanish-speaking instructors in Monterrey, this group ensured the proper translation, administration, and delivery of all training for Navistar. The group also provided on the job coaching and train-the-trainer instruction. The training programs will be turned over to Navistar personnel. The end result was a very successful start-up of the plant to full production.

GP also developed Spanish language web-based training for hourly employees and made it available to the Navistar intranet.

General Motors de México

Training for the Dealership Sales Workforce (Automotive)

GP was contracted by General Motors de México to assist in the analysis, development, and implementation of training for their entire dealership network in Mexico, i.e., 218 dealer offices.

The training being delivered is focused on the non-technical staff at the dealership. GP de México is involved with training all of the staff at the GMM dealerships, except for the technicians who are repairing GM vehicles.

GP de México has provided support in training, design, and development of a large curriculum. Courses are delivered via distance learning and classroom setting. The GP instructors deliver training throughout Mexico or come to GM in the United States to deliver distance-learning courses. GP de México also supports the registration and call center for the training delivered to the 218 dealer offices of GM de México.