GP Asia Pacific Project Experience
GP is a global leader in performance improvement, with more than 20 years of experience throughout Asia and more than 1700 employees worldwide. Representative projects within the region include:
Automotive
In today's customer-driven marketplace, vehicle quality is more important than ever. To build an ever-higher level of technical quality skills, Ford Motor Company developed the Corporate Quality Development Center (CQDC) training program, a focused educational experience that provides both technical and team competencies for improving quality in automotive products.
Launched in 2001, the educational system includes in-depth coursework and instruction in quality and lean manufacturing tools and techniques. Some of the topics covered are:
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GP has delivered the Ford CQDC program throughout the greater APAC region, including India, Australia, China, Thailand, and South Korea.
Energy
Malaysia's national power company, Tenaga Nasional Berhad, needed to train employees at the Sultan Ismail Phase II Combined Cycle Power Plant. GP Malaysia began the project in October 2006 and will perform the following by the end of the 10 month project timeline:
- Develop System Description and Operating Procedures (SOPs) and On-the-Job training modules for 36 power plant systems
- Develop computer-based training (CBT) modules based on the power plant SOPs
- Implement a Learning Management System (LMS) software to accomplish a "knowledge improvement" certification process to measure training effectiveness
Information Technology
During 2004, GP globalized the training business process outsourcing services that we were providing to a global Internet solutions provider to include Asia Pacific (APAC) and Europe, Middle East, and Africa (EMEA).
GP assumed outsourcing management of the customer's Project Management curriculum beginning in 2005. During that same year, DMAIC, Change Management, Global Teams, Executive Briefing Center, and customer-specific content became training outsourcing responsibilities. Support for various leadership programs has also been provided.
Beginning in 2006, GP assisted in the expansion of the customer-specific content program to include individual contributors and the creation of a talent management initiative. The GP-led transition and redevelopment of the company's personnel development program supported the APAC rollout for both managers and individual contributors.
During 2007, GP assumed outsourcing responsibilities for the sales curriculum and, most recently, the advanced sales program. This year also saw GP transfer the US Account Manager to Singapore to support the customer's APAC rollout of the personnel development program and in-theater support for other programs.
Professional development as a program in APAC underwent additional modifications completed by GP to eliminate redundancy and to streamline the manager version to a one-day program. Furthermore, the program has been redeployed with revisions to support a world-wide rollout to support a variety of corporate initiatives.
GP's proven experience within the training outsourcing market as well as over three years of outstanding support as measured by quality measures and cost savings supporting this global Internet solutions provider are testaments to GP's abilities.
Electronics / Semiconductor
GP was selected as a training partner for the Applied Materials Global Technical Training Group to provide services such as:
- Provide flexible technical instruction staffing capacity while managing instructor performance and development
- Develop instructor screening, qualification, and a certification process that allows for rapidly increasing instructional capacity in desired areas of expertise
- Conversely, when demand decreases rapidly, maintain much of this valued expertise/experience in-house by placing these resources onto other opportunities within GP's diverse customer base
GP has been providing technical training services to the Applied Materials South East Asia Pte. Ltd. Technical Training Center in Singapore on a continuous basis since November 2002. GP trainers have performed various technical training services:
- Deliver technical training courses covering Applied Materials products
- Conduct CE Certification for engineers attending the courses
- Design and develop Technical module courses and deliver courses as required
The trainers not only performed the training delivery at the Singapore training center, but also at training sites in Malaysia, Taiwan, South Korea, and China.
Electronics / Semiconductor
GP provided a wide range of services in support of a global learning and education group at a major manufacturer of semiconductor tools. These services ranged from technical documentation for training content to the administration and logistics of training solutions. Key elements of our services included:
- APAC Technical Writing and Illustration Services
- Team of technical writers in India, working with US-based project lead writers, developed user guides, operating procedures and maintenance procedures. These publications were used in training customer employees around the globe.
- Working together with hardware and software subject matter experts, developed and produced user guides and manuals for field installation, operation, and maintenance of various semiconductor manufacturing tools.
- Enrollment Operations Administrative Support
- Supported enrollment operations by providing administrative resources to assist in scheduling students for technical training classes in the Asia Pacific Region. These administrators leveraged the client's learning management system to set up classes, schedule events, track conduct, and update employee records.
- Technical Training Services
- Supplied qualified technical trainers to deliver operations, maintenance, and troubleshooting skills to customer engineers and customers.
- Documentum Implementation
- Provided course developers and technical trainers to assist in the training delivery of document routing software.
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